Answers to common questions about our products, ordering, delivery, pricing and more.
Browse the questions below by category. If you cannot find the answer you are looking for, please contact our team directly and we will be happy to assist.
Karvy Ice manufactures and supplies a comprehensive range of ice products including:
Visit our Products page for full details on each product.
Cube ice is a solid, uniformly shaped square or rectangular ice piece with slow-melting properties — ideal for drinks and beverage presentation. Tube ice is hollow and cylindrical, which allows for faster surface contact with liquids, making it highly efficient for rapid cooling. Both are food-safe and suitable for hospitality use.
Yes. Karvy Ice supplies large ice blocks specifically designed for swimming pool cooling, commonly used during the UAE summer months for hotels, private pools and public facilities. Please contact us to discuss quantities and delivery scheduling as swimming pool ice orders typically require advance planning.
Yes, Styrofoam boxes can be ordered separately as standalone packaging products. They are available in multiple sizes suitable for seafood storage, catering transport and cold chain delivery. Contact our team for pricing and available sizes.
Our facility in Ras Al Khor Industrial 2, Dubai has a minimum daily production capacity of 20 tons of block ice and crushed ice, with additional capacity for cube ice, tube ice and specialty products. This allows us to reliably serve businesses of all sizes, from single-outlet restaurants to large hotel groups and industrial clients.
You can place an order through any of the following channels:
Our team is available 24/7 to process your order and confirm delivery details.
We accommodate orders of various sizes to suit different business needs. Whether you are a single-outlet cafe or a large hotel chain, we have flexible order options. Please contact our team to discuss minimum quantities for specific products, as these may vary based on product type and delivery location.
Yes. We offer recurring supply agreements and long-term contracts for businesses that need regular ice delivery. Contract clients benefit from priority scheduling, consistent pricing and dedicated account support. Download our Bulk Order Request Form or contact us to discuss a tailored supply agreement.
For standard orders, same-day or next-day delivery is generally available depending on volume and location. For large bulk orders, event orders or specialty products such as dry ice and liquid nitrogen, we recommend placing your order at least 48–72 hours in advance to ensure availability and accurate delivery scheduling.
Absolutely. You can request multiple product types — for example, cube ice, crushed ice and Styrofoam boxes — in a single order. Simply specify your requirements when contacting us or use the products of interest checkboxes in our enquiry form.
Yes. Registered businesses can apply for a credit account with Karvy Ice for recurring orders. Download our Credit Account Application Form, complete it and submit it via email or WhatsApp. Our team will review and respond within a few working days.
We currently deliver across Dubai, Sharjah and Abu Dhabi. If your business is located in another emirate or a remote area, please contact us to check availability and discuss delivery arrangements. We aim to accommodate as many clients as possible across the UAE.
Karvy Ice operates 24 hours a day, 7 days a week including weekends and public holidays. We understand that the hospitality and foodservice industry does not stop, and our team is always available to plan deliveries that fit your schedule — including early morning deliveries for restaurants, hotels and fish markets.
All ice products are packaged in hygienic, sealed bags or containers to prevent contamination during transport. Styrofoam boxes are available for additional insulation and protection. Our delivery vehicles are designed to maintain product temperature from our facility to your premises.
Yes. You are welcome to collect your order directly from our facility at Ras Al Khor Industrial 2, Warehouse 2, Dubai. We recommend calling ahead to confirm your order and collection time to ensure your products are ready upon arrival.
Pricing depends on the product type, quantity and delivery location. To get an accurate quote, please contact our team with your requirements — including the products you need, approximate quantities and your delivery address. We aim to provide quotes promptly, typically within a few hours during business operations.
Yes. We offer competitive pricing for bulk orders and preferential rates for clients on recurring supply contracts. The more consistent your order volume, the better we can tailor pricing for your business. Contact us to discuss a long-term supply agreement.
We accept bank transfer, cash and cheque payments. Credit account holders have agreed payment terms as outlined in their contract. Please contact our team to confirm accepted payment methods for your specific order type.
Yes. All food-use ice products from Karvy Ice are manufactured using filtered water in a controlled, hygienic production environment. Our processes are designed to comply with food safety standards, and products are packaged in sealed bags to prevent contamination from production to delivery.
We maintain strict internal hygiene protocols throughout our production process, including regular equipment cleaning and sanitisation, filtered water sourcing, controlled storage temperatures and trained staff following clear handling procedures. Our commitment is to deliver clean, safe and high-quality ice on every order.
Yes. We are committed to responsible operations and continuously work to reduce our environmental impact. This includes optimising energy consumption during freezing and storage, efficient delivery route planning to reduce fuel usage, and responsible packaging and waste management practices.
Dry ice must be handled with care. It operates at -78.5°C and should never be touched with bare skin, as it can cause frostbite. Always use insulated gloves when handling dry ice. It should also be stored in a well-ventilated area as it releases carbon dioxide gas as it sublimates. We provide full handling and safety guidelines with every dry ice order.
Dry ice is widely used for cold chain logistics and temperature-sensitive cargo transport, medical and pharmaceutical cold supply chains, special effects at events (fog effect), food and beverage shipping, and laboratory and scientific cooling applications. Unlike regular ice, dry ice leaves no liquid residue as it sublimates directly from solid to gas.
Liquid nitrogen at -196°C is used for rapid food freezing and food processing, molecular gastronomy (creating dramatic presentation effects in fine dining), cryogenic preservation, industrial and laboratory freezing applications, and medical procedures. It must be handled by trained personnel only. We supply full safety documentation with every liquid nitrogen order.
Yes. Dry ice should be stored in an insulated container (not an airtight sealed container, as pressure build-up can be dangerous) in a ventilated area. Liquid nitrogen must be stored in specialised dewars or cryogenic containers. We advise all customers on appropriate storage requirements and provide documentation with their orders. Please contact us if you have specific storage questions before placing your order.
Yes. Liquid nitrogen is used in restaurants and professional kitchens for molecular gastronomy techniques such as instant freezing of ingredients, making ice cream tableside, and creating dramatic visual effects with fog. It is food-grade when used correctly. However, it must be handled by trained kitchen staff only and must not be consumed directly. Contact us for food-grade liquid nitrogen supply.
Our team is available 24/7 to answer any questions not covered above. Reach out via the method most convenient for you.